Rules for Visitors
TL;DR
Summary information (not part of the Regulations):
- No right of withdrawal from the agreement (Art. 38 point 12 of the Consumer Rights Act).
- PDF invoices are sent up to 7 days after payment.
- Tickets are sent no later than 3 days before the Event.
- Online payments via Mollie; standard bank transfers available for amounts from 100 PLN net.
- In the case of a sponsored ticket, only the following are shared: first name, last name, and company name.
REGULATIONS FOR TICKET PURCHASE AND PARTICIPATION IN THE E-COMMERCE WARSAW EXPO
(version valid from the date of publication, updated: 2026-05-12)
§1. GENERAL PROVISIONS
These regulations (the "Regulations") specify the rules for purchasing tickets and participating in the E-commerce Warsaw Expo event (the "Event") organized by Infoguru Sp. z o.o. with its registered office in Poznań, ul. Truskawiecka 13, 60-478 Poznań, entered into the National Court Register (KRS) under number 0000452046, NIP 7811883511, REGON 302360360, whose registration files are kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register (the "Organizer").
The Regulations constitute an integral part of the agreement concluded between the Organizer and the person purchasing a ticket (the "Participant").
The purchase of a ticket constitutes acceptance of the provisions of the Regulations.
Contact with the Organizer: hello@ecommercewarsaw.com
Ticket sales are conducted exclusively through the following websites: https://ecommercewarsaw.com and https://en.ecommercewarsaw.com
§2. DEFINITIONS
Website – the Organizer's website where ticket sales are conducted.
Event – "E-commerce Warsaw Expo", an industry conference and trade fair taking place on October 23, 2026, at the location and times specified on the Website.
Standard Ticket – a paid ticket for participants who are not providers of services or tools for the e-commerce industry, in particular owners and employees of online stores, and individuals interested in purchasing such services and products.
Provider Ticket – a paid ticket for professional participants who are providers of services, tools, or solutions for the e-commerce industry, and who are not exhibitors at the Event.
Participant – a natural person participating in the Event on the basis of a purchased ticket, acting as a consumer or on behalf of an entrepreneur.
Force majeure – an external, sudden event that is impossible to foresee or prevent (e.g., natural disasters, strikes, epidemics, acts of public authority, wars, power or internet supply interruptions).
Personal data – data within the meaning of the GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
§3. TICKET TYPES AND PURCHASE RULES
Two types of tickets are available: Standard Ticket and Provider Ticket.
A Provider Ticket may only be purchased by entities providing services, tools, or solutions for the e-commerce industry. The Organizer reserves the right to verify the Participant's status. In the event of a Standard Ticket being purchased by an unauthorized person, the Organizer may (1) demand payment of the price difference or (2) cancel the ticket and refund the price.
Tickets are nominative and require providing, among other things, an e-mail address, first name, last name, position, company name (if applicable), VAT ID / NIP (if applicable), phone number, and invoice details.
Ticket purchases are made exclusively online via the Website. Prices are specified in the current price list available on the Website.
The sales agreement is concluded upon confirmation of the order acceptance by the Organizer and the completion of payment.
No refunds: due to the nature of the service related to an event with a strictly defined date, a Participant who is a consumer does not have the right of withdrawal from the agreement (Art. 38 point 12 of the Consumer Rights Act).
Tickets are sent electronically to the Participant's e-mail address no later than 3 days before the Event.
The "sponsored ticket" option means voluntarily granting the Organizer consent to provide the selected exhibitor with the Participant's first name, last name, and company name – without contact details.
§4. PAYMENTS AND INVOICES
Online payments are handled by the intermediary Mollie B.V. (mollie.com), providing methods such as Przelewy24, BLIK, payment cards, and Apple Pay.
Payment via traditional bank transfer is also available for orders worth at least 100 PLN net.
The Participant bears responsibility for the correctness of the personal data and invoice data provided.
VAT invoices are issued manually and sent exclusively in PDF format to the Participant's e-mail address within up to 7 days from the purchase/payment.
The Organizer does not issue fiscal receipts.
§5. REFUNDS, COMPLAINTS, AND TICKET TRANSFERS
Except for the cases specified in § 8, the Organizer does not provide ticket refunds.
Complaints regarding the purchase of tickets or the functioning of the Website can be reported via e-mail to the address indicated in § 1 within 14 days of the problem occurring. The complaint should include the Participant's details, e-mail address, transaction number, and a description of the problem.
Tickets are nominative and, as a rule, are not transferable to other persons without the Organizer's consent.
The resale of tickets to third parties is prohibited.
§6. ENTRY TO THE EVENT
The ticket (entry code) is the only document entitling the holder to participate in the Event.
The Participant must present the ticket (in electronic or paper version) before entering the Exhibition Hall.
The Organizer may provide a ticket printing point on-site.
Participation in the Event is granted exclusively to the person indicated on the ticket.
The Organizer has the right to verify the Participant's identity.
§7. RULES OF PARTICIPATION AND ORDER
The Event is intended for adults.
The Participant is obliged to comply with health and safety (OHS) and fire safety regulations, the Organizer's instructions, and to refrain from actions disrupting the course of the Event.
Photographing and recording the Event is permitted provided that the rights of third parties are respected.
The Organizer may remove a Participant violating the Regulations from the Event premises without the right to a ticket price refund.
§8. CHANGES, FORCE MAJEURE, AND CANCELLATION
The Organizer makes every effort to ensure the Event takes place as planned.
The Organizer does not plan to change the date or format of the Event.
In the event of cancellation of the Event for reasons attributable to the Organizer, the Participant is entitled to a full refund of the ticket price in the same form of payment within up to 30 days.
In the event of cancellation of the Event due to force majeure, the Organizer will refund 50% of the ticket price to the Participant, retaining the remaining portion to cover organizational costs incurred before the event occurred.
§9. IMAGE AND PERSONAL DATA
By participating in the Event, the Participant consents to the free recording and dissemination of their image for the Organizer's promotional, documentary, and marketing purposes.
The administrator of personal data is the Organizer (Infoguru Sp. z o.o.).
Data is processed on the basis of Art. 6 section 1 letters b, c, and f of the GDPR – in order to perform the contract, for billing purposes, and for the legitimate interests of the Organizer.
Under the sponsored ticket, only the following data is shared: first name, last name, company name – without contact details.
Data recipients: Mollie B.V. (payment operations) and Fakturownia Sp. z o.o. (invoicing). The Organizer's applications do not share data with other entities.
Data is not transferred outside the European Economic Area.
Detailed information: https://ecommercewarsaw.com/legal/visitors-data
The Participant has the right to access, rectify, restrict processing, object, and lodge a complaint with the President of the Personal Data Protection Office (UODO).
§10. LIABILITY
The Organizer is not liable for damages not caused by its fault or arising from causes beyond its control.
The Organizer's liability is limited to the amount of the ticket price.
The Organizer is not liable for the Participant's lost profits.
§11. FINAL PROVISIONS
The Regulations are available at: https://ecommercewarsaw.com/legal/visitors
In matters not covered by these Regulations, Polish law shall apply, including the Civil Code, the Consumer Rights Act, and the GDPR.
The Organizer reserves the right to amend the Regulations; changes are effective from the moment of publication on the Website.